| Question |
Can I automatically forward my e-mail to another account? |
| Answer |
Although you can set auto-forward to another account, the university strongly recommends that you use your UConnect account. Auto-forwarding your mail can result in the loss of mail since we cannot guarantee delivery to external mail sites. With that caveat, to set the Auto-Forward:
- From your Contacts view, set up a new contact for your external e-mail address.
(All it needs is the e-mail address and a name.)
- Go to Options, and click on the Organize Email link on the left side of the screen.
- Delete your existing Forwarding rule (if applicable).
- Click on New.
- Select “Apply to All Messages” under “When the message arrives, and…”
- Select “Redirect The Message to…” under “Do the following…”
- A Contacts selection window will appear. Click on the Contacts view under “My Contacts”
on the left side
- Select the contact you created in step one, and click the “To” button at the bottom.
- Click OK.
- Click Save.
This will automatically redirect any incoming message to the address you specified in step one, leaving the original header information (sender, subject line, etc.) intact. Be aware that it still leaves the mesage in your inbox. This could result in your UConnect email box eventually going over quota/ Going over quota will cause your mailbox to stop recieving email. http://help.outlook.com/en-us/141/ms.exch.ecp.learnredirectto.aspx?r=ia |
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Question |
How do I request a new UConnect account? |
| Answer |
Assuming you are a current University of Cincinnati student and thus, eligible for an account, when you sign in at http://mail.uc.edu, you should receive a welcome message and further instructions in your Bearcat Online account. |
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| Question |
Help: I am confused about the name changes. Is our new student system something-Live? |
| Answer |
UConnect (formerly and briefly known as BOL Live) refers to the UC installation of Microsoft's service. It will replace the Bearcat Online system in 2009.
Microsoft's service is Outlook Live (formerly called Exchange Labs). |
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| Question |
How do I change my password? |
| Answer |
Go to https://www.uc.edu/PSS. Password Self Service (PSS) will synchronize your passwords on various systems (such as Blackboard, Exchange Labs, and OneStop), so you can use a single password for accessing virtually all UC-related services. |
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| Question |
When I leave the institution, will I lose my e-mail account? |
| Answer |
The current policy permits alumni accounts to remain on UConnect. |
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| Question |
I’m an employee at the University of Cincinnati. Can I get a UConnect Account? |
| Answer |
Currently UConnect mailboxes are designated for eligible student use only. Contract restrictions limit enrollment.
Faculty and staff can get free Exchange accounts via https://www.uc.edu/ucit/email/email_request.asp?email_type=ucmail.
We hope to be able to give employees accounts without mailboxes. Stay tuned for more information on this. |
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| Question |
Who do I call if I have a problem accessing my account or have general questions? |
| Answer |
Call the UCit Help Desk at 556-HELP (4357). |
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| Question |
How do I report comments or suggestions regarding UConnect features? |
| Answer |
Please send e-mail to technician@UC.EDU. We will review your messages and send them on to the Microsoft developers when appropriate. |
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| Question |
Where can I get additional information on Exchange Live and its features? |
| Answer |
Here are links to additional information:
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| Question |
Must I use the web interface to access my e-mail or can I use other clients, such as POP and IMAP? |
| Answer |
All protocols are currently supported on Outlook Live so you can continue to use your current mail client. UCit recommends that you use the web-based access to insure that you do not lose any feature sets available through the GUI (Graphical User Interface). Using other desktop clients may result in the loss of some features. |
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| Question |
Does Microsoft purge accounts? |
| Answer |
Microsoft’s current policy is to delete the contents of any mailbox that has not been accessed in 180 days.
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| Question |
I accidentally deleted my mail. Can I get it back? |
| Answer |
Outlook Live has a deleted item retention period of fifteen (15) days; fifteen days after you delete mail, it is not recoverable. |
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| Question |
How do I set up my mail client for UConnect access if I do not want to use the web client? |
| Answer |
Please see http://help.outlook.com/en-us/140/cc875899.aspx. (Note that using POP or IMAP requires users to connect directly to Exchange Labs, bypassing the single sign-on for authentication.)
Our POP3 service requires that you use Secure Sockets Layer (SSL) with the POP and SMTP connection and use SMTP authentication. This ensures that your e-mail address and password are not subject to tampering.
For Outlook, if you are using an Exchange (MAPI) account to connect to Outlook Live, go to Tools -> Account Settings and select the "E-mail" tab. Use the “Repair” button on the account to initiate Outlook’s server discovery process. During this process, you may prompted to receive server configuration from https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml. You should accept. After completing this process, restart Outlook. |
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| Question |
If I change my password while in UConnect will it change my access to other services at UC? |
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No. Presently (November 2009), password changes on UConnect do not go to the Central Login Service system. Initiate password changes using the Password Self-Service site (PSS) at https://www.uc.edu/PSS for password synchronization. |
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| Question |
How can I migrate mail from my old Bearcat Online account to UConnect? |
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Users now have the ability to ‘subscribe’ to their other mailboxes and have mail automatically delivered into their Live mailboxes. Click on 'Options' in Outlook Web Access and set up a new subscription using the address <your_username>@mptest.uc.edu and the settings below:
Setting up other accounts |
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| Question |
How do I configure my phone to Active Sync with my UConnect mailbox? |
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See the instructions on how to connect your Active Sync device to your UConnect account at the following location:
http://technet.microsoft.com/en-us/exchangelabshelp/bb896613.aspx |
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| Question |
Does UConnect support Macintosh access? |
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Yes. Please see http://help.outlook.com/en-us/140/cc875974.aspx. |
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| Question |
What benefits do I get with UConnect (Outlook Live)? |
| Answer |
Here are a few of the benefits associated with Outlook Live:
- 10 GB (gigabytes) of e-mail storage per mailbox
- 5 GB of Office Workspace for shared project work
- 25 GB of storage space on SkyDrive
- 20 MB (megabytes) attachment size allowance
- View of all faculty, staff, and student contacts in global address books
- Extensive mailbox search capabilities and document viewing capabilities (even though you may not have the application loaded on your workstation)
- Ability to check other mailboxes such as Yahoo and Gmail via a single mailbox interface
- Premier anti-virus and anti-spam protection on your mail
- Automatic encryption with SSL security (HTTPS)
- Mail, Calendar, and contact synchronization via Active Sync for Windows Mobile and iPhone devices
- Shared calendaring capabilities with other students and eventually with faculty and staff
- Accessibility of your mail through all clients and protocols, POP, IMAP, MAPI, and clients such as Entourage, Mozilla Thunderbird, Mac Mail, or Outlook.
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| Question |
Why is the University of Cincinnati using Microsoft Outlook Live for its student base? |
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Microsoft Live provides the full range of Microsoft Exchange e-mail services to all students at no cost to the students. The university cannot begin to offer as much storage as Outlook Live can. Further, Microsoft’s Outlook Live provides students the opportunity to experience a mail system they will probably encounter once they leave the University of Cincinnati.
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| Question |
How does Microsoft benefit from this? Why is it free? |
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Outlook Live is where Microsoft places its latest and greatest software of Exchange prior to release. Universities and their student populations offer an extensive user base. Microsoft benefits from user feedback so they can make adjustments prior to releasing software to the world at large. They also hope that the students' positive experience will result in the continued use of their services after graduation. |
| Question |
Will I lose my username@email.uc.edu alias? |
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No, the email.uc.edu domain name will be reset to redirect mail to your Live account once the migration is complete.
(New students will have username@mail.uc.edu aliases assigned to their new Live accounts. |
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| Question |
Why am I being asked to set up additional account verification information after I already logged in through mail.uc.edu? |
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"mail.uc.edu" is a portal maintained by UC. It redirects a user after he or she has authenticated to Microsoft Outlook Live for the purpose of a single sign-on. Microsoft Outlook Live requires a user to register the first time he or she accesses the account. This is only required once for each user. |
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| Question |
How do I get to my SkyDrive, so I can use the 25 GB storage? |
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Access your SkyDrive from any web browser by connecting to http://skydrive.live.com. Use your username@mail.uc.edu and central password to access your account. |
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| Question |
How do I set up my Blackberry to retrieve UConnect e-mail? |
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Use the POP3 settings.
pop server = pod51000.outlook.com
outgoing server = pod51000.outlook.com
both require SSL
port number = 995
You need to enter your full e-mail address - userid@mail.uc.edu - in response to the username request. |
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| Question |
In Outlook Web Access, I keep getting a light version even though I do not check it. How can I fix this? |
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Browsers that are limited to the light version include Safari on Windows, Internet Explorer 6 and earlier, and any browser not on Windows XP, Windows 2003, Windows Vista, Windows Server 2008, Windows 7, or Mac OS X. To use the complete set of features available in the Outlook web application, you need to use Internet Explorer 7 or Internet Explorer 8. Most features are also supported in Firefox 3.0.1 on computers running Windows XP, Windows 2003, Windows Vista, Windows Server 2008, and Windows 7 operating systems, and Safari 3.1 on the Mac OS X operating system.
If you are using a supported browser and still experience problems, go to Options, Setting, General. Under Accessibility, insure that you have not checked “Use the blind and low vision experience.”
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