The UCit Help Desk provides first level support for data and phone communications as well as all computing concerns for the faculty, staff, and students of UC. This support includes, but is not limited to, the mainframe, file servers, e-mail servers (Exchange & Bearcat Online), Blackboard, UCFlex, Password Self Service (PSS), wireless access, and VPN remote access.

The Help Desk offers several means of communication:

• Phone Number
  513-556-HELP (4357) 
• E-Mail
  HelpDesk@uc.edu
• Online Help Request Form

To view an issue reported to the Help Desk, enter your Help Desk ticket number in the Trouble Ticket form.

To view a list of frequently requested support documents, web sites, and Helpful Links click here.

Hours
Monday through Friday		7:00 am to 9:00 pm
Saturday and Sunday		8:00 am to 9:00 pm

Instructional & Research Computing Help Desk

UCit's Instructional & Research Computing Help Desk provides consulting services via walk-in to 630 Steger Student Life Center. You can receive assistance with UConnect, wireless, EduKey passwords, and installing UC-supported software.

For detailed information regarding the UCit computer labs, please see http://labs.uc.edu.