Print Order Desk User Guide

If you are using an assistive device and the written instructions are not adequate to help you navigate, please call us for assistance! 513-556-5043

• Home Page
  
• Navigation
• Placing Orders
  • Print
  • Wide Format
  • Business Cards
  • Stationery
    
  • From Our Store
• Paying By Credit Card/ACH
• Mail Services
• Copier/Printer Rental
  

Once your account has been activated, go back to the login page and enter your username and password. Now you will see the home page of our Web Desk.

The Business Cards section contains templates for all UC and UC Health business and appointment cards. Included are cards for UC students and static UC Health cards for offices like Patient Financial Services and the Comprehensive Stroke Center. You will only see the cards relevant to your particular site (UC or UC Health).

Non-UC/UC Health customers should order using the Printing + Wide Format button.

Order all your stationery, whether by using a template to enter your department’s information, or placing an order based on your letterhead or envelope designs that are already on file at Printing Services. You will only see the stationery relevant to your particular site (UC or UC Health).

Non-UC/UC Health customers should order using the Printing + Wide Format button.

Our Store features an assortment of pre-printed and print on demand items, including various forms, pads, envelopes and letterhead (both UC and UC Health). In addition we offer products for Cincinnati Children’s Hospital and Cincinnati State customers. 

Paper by the ream or by the case are available, as well.

Use the Printing + Wide Format button to request to request any print job. This includes all our Wide Format products, as well as all our other print categories, including simple document prints, brochures, booklets, smaller posters (12” x 18” and smaller), note pads, post cards, and many other products.

Beneath the order types is the Services section. It includes forms you can use to arrange for a bulk or first-class mailing, or to request a departmental copier/printer placement.

The Mailing area also features some helpful informational links to the USPS web site.

Our Help Center includes a copy of this User’s Guide, Glossary of Terms, and contact information to help you reach a member of our team.

Before you begin your order, review the navigation. There are two ways to start the process.

1. You can click the large button, or anywhere on the image, that corresponds to your order type.
2. You can select the appropriate option from the New Order menu in the red header bar.  Note that Printing and Wide Format categories are grouped together under the Printing Order option, as shown on the corresponding button. The UC Copier Rental option will take you to the form to submit a request for a departmental copier/printer.
   

Instructions in this guide will use buttons.

Choose a button based upon the type of print order you need to place. 

For example, first, click the Printing + Wide Format button, which will take you to this category page. Note: categories are listed in alphabetical order as recommended by university accessibility standards.

Let’s say you want to have brochures printed. Find the icon for brochures (fourth from the left in the first row) and click that to open the order form. You will be directed to the page that displays the various options for brochures. 

Decide which size and folding options best describe your brochure. For this example, let’s use Tri-Fold 8.5x11 Flat (third from the left in the first row). This option is for brochures with no bleed, if your file includes a bleed (image all the way to the edge of the page) those options are the red icons in the second row.

In the middle section, make sure your Site name is correct, then choose the account string you want to use from the drop-down Billing list. If you don’t find the account string you’re looking for, contact a member of our team so they can help make sure it has been added to your user profile. 

You can then designate whether you want your work delivered to you, or if you’d prefer to pick it up yourself. For deliveries, please be sure all your address information is correct, and that someone will be there to accept the delivery. If you choose to pick up, you can select which of our locations would be most convenient for you.

Select the Printing + Wide Format button from the Print Order Desk home page. You will be taken to the page with all the print order categories. Categories are listed in alphabetical order as recommended by university accessibility standards.

All Wide Format categories are marked as such on the second line of text. Find the icon for the category you need to order. For this example, let’s order a large paper poster, so click that icon. We’ll also request laminate for this as an extra learning opportunity.

Click the icon that describes the size poster you need to order. For this example, let’s order a 56” x 36” poster, and when we reach the appropriate page we’ll add gloss laminate.

Now you can browse to find your file and click Attach File to add it to your order. You can also enter any special instructions that may be needed. The Attachment Type will be the default Document, unless you are attaching a mailing list for a mail merge.

You must also click the box that says you agree to the disclaimer message.

Click Attach File, and your attachment will be displayed (I’ve just attached a blank UC branded poster template for the example). Click either the Close button at the top center, or the  X  button at the top right corner to close the window.

These instructions are specific to UC/UC Health Customers. Non-UC/UC Health Customers should order using the instructions for Print Order.

Select Business Cards from the Print Order Desk home page, or choose Business Cards from the New Order drop-down menu in the red header bar. You will be taken to the business card template page, where the options visible to you will depend upon the privileges assigned to your chosen site (UC or UC Health). We’ll order UC cards for this example.

 The standard UC business card is the first option, which most faculty and staff will use. Other options are available, including a card with an appointment backer for those who want the option to hand out appointment reminders, a card that allows the addition of the user’s preferred pronouns, and approved designs for business cards that can be ordered by students.

In our example, we’ll order the standard card, so click that icon.  

These instructions are specific to UC/UC Health Customers. Non-UC/UC Health Customers should order using the instructions for Print Order.

Select Stationery from the Print Order Desk home page. This will take you to the page that contains all letterhead and envelope options. The options you see will depend upon your site classification (UC or UC Health).

Choose the item you need to order. For this example, we will order UC Academic letterhead. Choose that icon to proceed.

The final screen is your order confirmation, which will include the order number assigned. There is also a link that will take you to the order details.

Our Print Order Desk Store contains a variety of items that are either in-stock or ready to print on demand, as well as generic items such as reams and cases of paper in a variety of colors.

There are client-specific forms, stationery, and other options for UC, UC Health, Cincinnati Children’s Hospital Medical Center (CCHMC), and Cincinnati State (CS) clients. Permissions based upon your affiliation will determine which items you see.

Non-UC/UC Health, CCHMC or CS clients will have the option to purchase paper.

Select Store from the Print Order Desk home page.

The main page of the store displays a few items available for each client category, with a link on the right (circled in red) to show more products. In the grey menu bar on the left, you can select the specific category you want to shop from. Let’s have a closer look at the General Store category by clicking that choice from the menu.

The General section of the Store features paper, which is available by the ream or by the case, and blank envelopes. Let’s say you need a case of paper for your departmental copier or printer. Click the icon representing a case of plain white office paper. That’s 10 reams total.

You will be taken to the order page for that item, with details such as price, size and type of paper, and an estimated time of delivery.

Click Add to Cart to purchase.

Your shopping cart will be displayed. If you need more than one case, you can edit the quantity, then click either of the Update Quantity buttons. If you change your mind, you can click Empty Cart.

You will see a running total of how much your order will cost. At this point, you can either Continue Shopping or proceed to Checkout. For this demonstration, let’s add a box of envelopes; click Continue Shopping.

You will be returned to the General Store page. Scroll to the bottom of the page to find the available envelopes. Let’s add a box of the Blank A2 envelopes to our cart by clicking that icon.

Once again, when you’ve checked the details and you’re sure these are the envelopes you want, click Add to Cart.

You will return to your shopping cart, where you will see the envelopes added below your case of paper. Once again, you have the option to change and Update the quantities of both items. If everything is good, click Checkout.

If you have placed an order using the Credit Card/ACH account option, your order will need to be paid before it is delivered or picked up.

If you’re picking your work up personally at one of our locations, you will be able to pay at the counter. If you have chosen the delivery option, or if you would prefer to pick up with limited contact, you can pay via our online uStore portal. If you chose delivery, you should receive an email informing you that your work is ready, with a link to the uStore so you can submit payment. If you don’t have an email with the link, use the button below.

When you reach the mail page of our uStore, enter the amount on your order into the Order Total field, then click Add To Cart.

Next, enter the required information (all 3 fields are required). In the bottom field (Job/Invoice #:), please enter the order number found on the order you’re paying for. Then click Continue.

For Delivery Method, please select Customer Pickup, then click Continue. If your order is scheduled for delivery, it will still be delivered.

If you are a Credit Card/ACH client, it would be a good idea to register an account for a quicker process on future payments. To do this, just enter a username and password, then click Register Now (1).

Otherwise, you can Checkout as Guest (2).

Using the drop-down at the top, select Credit Card or Electronic Check (ACH) as your payment method. For ACH, you will need to know your bank’s routing number and your account number.

Fill in your credit card or ACH information, and all the Billing Address information, then click Continue. All fields under Billing Address are required, except Address Line 2.

Finally, ensure that all your billing information and your payment amount are correct, then check the box that indicates your agreement with the return policy and click Submit Order.

All orders you submit through the Print Order Desk will be saved for you to review or resubmit. This makes it simple for you to find your expenditures in case there is a question about them later, and to submit recurring jobs without going through the entire order process.  

You will be taken to the list of all your previously submitted orders. In the last column of each row in the list you will find a View link which will display the details of that order.

In the copied order, you will be able to edit details that should be different from the original order. You can change the account number for billing and the quantity, and you can also add a new paper stock and attach a new file. Finishing options can be changed using the Change button in the Binding section, and you can also change the Hold for Pickup or Ship to options.  When all edits have been made, Save it as a new order. There is also a Cancel option.

Our Fishwick location offers both bulk and first-class mailing for your print projects. To take advantage of our mail service, click Mailing Request located in the Services section of our Print Order Desk home page.

First, download the PDF form. Click the download icon in the upper right-hand corner.

We also offer copiers and printers for your office as rentals. To request information, click UC Copier Rental in the Services area of our Print Order Desk home page.

You will be taken to our form designed to collect all the relevant information we’ll need about your copier or printer needs. Click the image of the form to open the fillable fields.