What to expect from your first visit with the Ombuds office

We understand that your first visit might come with questions and uncertainty, but we’re here to make the experience as comfortable and supportive as possible. Whether you’re a student, faculty member, staff, or part of the community, our office is a space where you can discuss any university-related concerns you have related to university life. We understand that discussing personal or sensitive issues can be daunting, so we strive to create an environment that promotes open, honest, and stress-free conversations. If we can do something to make that work for you specifically, please tell us.

Virtual and Phone Appointments

In addition to in-person meetings, we also offer virtual appointments through Zoom and Teams, as well as phone call appointments. These options allow you to connect with us from wherever you are, and that distance or convenience doesn’t prevent you from utilizing the office. When scheduling your appointment, simply select or let us know your preference, and we’ll provide you with the necessary details.

Upon Arrival In Person

When you arrive at our office, you’ll need to knock on the door to enter. This ensures we maintain a private and confidential environment for everyone. Once inside, you’ll be greeted warmly by our staff who will offer you water while you wait for your appointment to begin.

What Will Happen During Your Visit

Here’s a brief overview of what you can expect during your time with us:

  1. Introduction: We start by explaining our role as Ombuds. We’ll go over our commitment to confidentiality, neutrality, and informality. This ensures you understand that our primary goal is to support you in navigating your concerns. We will also answer any questions you have about the office before you share anything with us.
  2. Your Turn to Share: You’ll have the opportunity to talk about the issue that brought you to us. Whether it’s a conflict, concern, or complaint, we’re here to listen without judgment. You aren’t expected to prepare anything before you talk with an ombuds, but you may find it helpful to gather your thoughts—in writing or otherwise—so you can best express your concerns. If you have relevant documents (such as emails, letters, or reports), you’re welcome to share them.
  3. Asking Questions: After listening to your concerns, we’ll ask some questions both to ensure we understand your experiences and begin to explore your needs and interests in the situation. 
  4. Exploring Options: Together, we’ll explore the different options available to you. These could include strategies for addressing the issue on your own, information about university resources, or steps that include further work with our team like mediation or facilitation.
  5. No Pressure: You’re in control of what happens next. Whether you choose to take action immediately or take some time to consider your options, we’re here to support you. You can return to the office as often as you need—there’s no limit on how many times you can visit.
  6. Follow-Up: After your initial visit, it’s entirely up to you whether or not you want to return. Some visitors find that one meeting is enough, while others come back multiple times as they work through their concerns.

We’re Here to Help 

Conflict and challenges are a natural part of life, especially in a diverse university setting. Whether your issue feels big or small, we’re here to help you navigate it in a way that feels right for you. We look forward to meeting you and helping you find the best path forward, whether in person, virtually, or over the phone.