ServiceNow upgrade set for 11:30 p.m., Saturday, Jan. 7
IT Service Portal & Knowledge Base intermittently unavailable for up to three hours
The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 11:30 p.m., Saturday, Jan. 7, until 2:30 a.m., Sunday, Jan. 8, during a planned ServiceNow upgrade.
What you can expect
During the ServiceNow upgrade, you may experience intermittent access to:
- The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
- How-to articles in the IT Knowledge Base (kb.uc.edu)
You will have access to 24/7 Canvas Support:
- Our eLearning Support team provides around-the-clock assistance with Canvas and other tools within Canvas.
- Call us: Dial 513-556-HELP (4357) or 866-397-3382 from your personal phone. Or, dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.
- Submit a ticket.
- Or call us.
- From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
- From a university phone on campus, dial 6-HELP (4357); select option 2.
Related Stories
UC global health expert hones leadership skills as Fulbright...
July 26, 2024
The University of Cincinnati’s Michelle Burbage worked as a Fulbright Specialist in Tbilisi, Georgia, leading workshops and hands-on activities to build public global health research programs.
Advocates working to get ‘PICS’ named a public health crisis
![Spectrum News logo](/content/dam/refresh/uc-news/news-icons/dark/spectrum-news.png)
July 26, 2024
Spectrum News and WVXU highlighted the research partnership of the University of Cincinnati's Rachael Nolan and community advocate Chazidy Robinson who are working to raise awareness and recognition of post-incarceration syndrome.
UC’s commercialization navigator pilots tech transfer at 1819...
July 25, 2024
Housed within the University of Cincinnati’s 1819 Innovation Hub, the Technology Transfer team is vital to safeguarding and managing the intellectual property generated by UC’s researchers. Its mission is to translate UC's cutting-edge innovations into viable technologies by evaluating patentability and commercial viability, ensuring compliance and legal protection, recruiting and maintaining external partners, marketing technologies, negotiating license deals and identifying funding opportunities. This multifaceted approach ensures that groundbreaking discoveries from UC are positioned to reach the market, delivering substantial benefits that impact society.