JANCOA named to the Goering Center’s Family Business Hall of Fame

JANCOA Janitorial Services, Inc. was founded in 1972 by Tony Miller Sr. As a 19-year-old student at the University of Cincinnati, he started the business cleaning local taverns after one of his professors commented on the growing “services” sector, including janitorial services. Today, JANCOA is an award-winning, family-owned and operated business that cleans over 20,000,000 square feet of Class “A” offices, medical buildings, and commercial buildings in the Greater Cincinnati area. On Tuesday, Sept. 13, the company will be inducted into the Goering Center Family Business Hall of Fame, joining Home City Ice, JTM Food Group, Glier’s Meats, Drees Homes, and Graeter’s, among many others.

In 1993, Mary Miller joined her husband Tony to form a dynamic partnership of operations, sales, and leadership. Mary and Tony developed unique programs to not only attract great team members, but also to help them think about their futures differently. When joining the company, each employee is asked a simple question: What is your dream? JANCOA works hard to become an encouraging partner in helping their employees make their dreams a reality. JANCOA is committed to meeting their people where they are and improving their quality of life both inside and outside of the workplace.

“The Directors of JANCOA have worked relentlessly with our leadership team to drive our turnover rate to its lowest percentage in over 10 years. This comes from creating a culture of caring and opportunity to help JANCOA’s people grow. It seemed impossible when the pandemic began, but we had no other choice but to keep pushing through,” shared Clint Bard, COO

JANCOA’s second generation (G2) is made up of three family members who feel their most important role is executing the vision set out by Mary and Tony Miller. Ron Miller (Tony’s youngest brother) has been with the company for over 30 years. Ron’s experience and strong relationships have helped retain important clients despite consistent changes among building owners and/or management. Ron oversees day operations, day customer service, and manages the payroll team, which takes care of the company’s 550 employees. Clint and Christy Bard (the Millers’ daughter) have worked with the JANCOA team to grow the business from $8 to $18 million in revenue per the past ten years. Clint oversees all business operations, customer service, finance, and strategic planning. Christy manages business development, HR and Administration, marketing, and, most importantly, the JANCOA family culture.

The G2’s most notable achievement has been assembling and growing the JANCOA management team over these most challenging two years. The management team truly represents the values that the Miller/Bard family wants JANCOA to exemplify and is comprised of over fifty managers. Over 80% are minority and/or female team members who truly represent the workforce of JANCOA. They act as encouragers to show that this woman-owned business believes in true diversity and offers real opportunities to grow personally and financially, and to build a career.  

The most critical part of the management team was formed in 2021. The Directors of JANCOA are four important leaders of the organization who have steadied the company through the most challenging obstacles in JANCOA’s fifty-year history. Lance Hatfield, Lauren Lohmann, Jeff Butcher, and Oriana Nava have worked tirelessly to recruit, train, manage, and grow the family business in incredible ways. JANCOA’s unique culture and future have never been in more able hands than they are today.

“Legacy is a word I have heard for many years, especially around my time with the Goering Center,” shared Mary Miller, Owner/CEO. “What I know today is that legacy is not a destination, but the cumulation of activity and connections with team, customers, and community.  We are here today because of our commitment to be the best company possible, and thanks to the important relationships built over the years in all these areas.”

“For 50 years, JANCOA has been successfully growing their people, their business, and their community while enhancing the cause of family businesses and women owned businesses. Among a number of reasons JANCOA was selected to receive the Hall of Fame Induction is the significant increase in employment in our region while helping their employees achieve their dreams, as well as enhancing our community reputation through personal and company impact,” shared Carol Butler, President of the Goering Center.

JANCOA Janitorial Services – 525 Vine Street, Suite 1600 – Cincinnati, OH 45202

Featured image from left: Christy Bard (Executive Vice President), Clint Bard (COO), Mary Miller (Owner/CEO), Tony Miller (Owner/President), and Ron Miller (Executive Vice President) of JANCOA

The Goering Center is sharing this content as part of its 2022 Family and Private Business Awards celebration.