![Student using the HappyOrNot Kiosk to share their dining experience.](https://www.uc.edu/news/articles/2023/05/n21173765/jcr:content/image.img.cq5dam.thumbnail.500.500.jpg/1684873082526.jpg)
HappyOrNot kiosks added to enhance campus experience
Kiosks track customer satisfaction in real time
The University of Cincinnati is committed to ensuring that its students, faculty and staff have a positive and fulfilling experience while on campus.
One way the university is accomplishing this is by deploying HappyOrNot kiosks across the Uptown campus. These kiosks serve as a tool to track customer satisfaction levels in real time and enable Campus Services to make data-driven decisions to enhance service quality, customer loyalty and employee engagement.
Currently, there are 26 HappyOrNot kiosks located in various areas across the Uptown campus, making it easy for individuals to provide feedback about their experience with Campus Services. These kiosks are aligned with the Next Lives Here innovation agenda, which aims to provide analytical solutions in areas of opportunity. The widespread deployment of the HappyOrNot kiosks demonstrates the university's commitment to enhancing the overall experience for its community members.
The feedback collected from the kiosks is processed and analyzed through an online reporting dashboard. This dashboard provides detailed insights into customer or employee satisfaction levels, trends and patterns. The university can use this information to identify areas for improvement and make data-driven decisions to enhance service quality, customer loyalty and employee engagement. For example, if there is a consistent complaint about the quality of food in a particular dining facility, Campus Services can use this feedback to make the necessary changes to improve the quality of the food.
Encouraging students, faculty and staff to engage with the HappyOrNot kiosks and provide feedback is crucial in enhancing the customer experience. The university understands that the feedback collected through these kiosks provides a direct channel for individuals to voice their opinions, suggestions and concerns. By leveraging the feedback collected through the kiosks, we can create an environment that prioritizes the needs and preferences of its community, ultimately fostering a positive and fulfilling campus experience.
Related Stories
Flexible program options allow social work students to study at their own pace
April 16, 2021
The University of Cincinnati Accerated Master of Social Work (MSW) program gives students the opportunity to save time and money while obtaining their degree for an in-demand career field.
'Dead to Me' star Diana Maria Riva honored as CCM Distinguished Alumna
April 19, 2021
University of Cincinnati College-Conservatory of Music alumna Diana Maria Riva appears alongside Christina Applegate and Linda Cardellini in Netflix’s hit series Dead to Me. Riva plays Detective Ana Perez..
Village Life partners with UC International to support Global Scholars
April 14, 2021
Two students from Tanzania receive Global Opportunity Scholarships and get a big Bearcat welcome!
Construction management student finds niche in leadership roles
April 14, 2021
Construction management student Phillip Stoll made the most of his time at the University of Cincinnati by participating in construction competitions, leading organizations like the Construction Student Association and mentoring younger students. Stoll, who was named Undergraduate Engineer of the Month by UC College of Engineering and Applied Science, will graduate this spring with a job offer from a former co-op employer.
UC’s summer semester offers students short sessions, flexibility
April 12, 2021
Coming into the summertime of 2020, Sumedha Kappagantula was considering ways to make the most her opportunities during what is usually a break from the academic rigor of her traditional school year. As a Biomedical Engineering major in the UC’s College of Engineering and Applied Sciences, Kappagantula is minoring in Chemistry and Biological Sciences, taking classes through the College of Arts and Sciences. She thought summer semester would be a great time to get ahead in her coursework, and move her degree forward.
Three friends, alumni work to create opportunities for others
April 15, 2021
Good friends have your back. Great friends challenge you to strive for more. Ashlee Carlisle, BBA ’09, Anndréa Moore, BBA ’10, and Andrew Oyedeji, BBA ’12, are three great friends anyone should wish for in life.
First cohort accepted for Accelerated Dietitian Nutritionist pilot program
April 21, 2021
The University of Cincinnati Accelerated Dietitian Nutritionist Program gives students fast-track path to becomming an RDN while giving them exceptional internship experiences.
Local music spotlight: CCM Jazz students in The Wonderlands band release new single
April 19, 2021
UC College-Conservatory of Music Jazz Studies students in a local band, The Wonderlands, release a new single and music video that's making waves on the internet.
CCM's Graduate Student Association wins GSA of the year award
April 21, 2021
Earlier this month, the University of Cincinnati’s Graduate Student Government recognized the College-Conservatory of Music’s Graduate Student Association (GSA) with its GSA of the Year award. This award recognizes the outstanding contributions that the group has made to the quality of graduate student life within the CCM and UC communities. This year’s GSA consists of Maria Seffrin, president; Caitlan Truelove, vice president; Muning Wang, secretary; and Matt Coffey, treasurer. The Graduate Student Government also recognized Truelove with the Graduate Student Award for Exemplary Scholarship.
With the flip of a tassel, A&S grads celebrate success
April 30, 2021
By: Joí Dean UC’s College of Arts and Sciences salutes this year’s more than 1,000 graduates, who completed their fourth-year studies in the face of a pandemic and prevailed to celebrate in the first in-person commencement in more than a year. Here, A&S 2021 seniors reflect on their experiences, and how A&S helped them on their individual paths to success.