ServiceNow Vancouver upgrade coming Friday, April. 26
IT Service Portal & Knowledge Base intermittently unavailable for up to four hours
The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 11:45p.m., Friday, April 26, until 4 a.m., Saturday, April 27, during a planned ServiceNow upgrade.
What you can expect
During the ServiceNow upgrade, you may experience intermittent access to:
- The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
- How-to articles in the IT Knowledge Base (kb.uc.edu)
You will have access to 24/7 Canvas Support:
- Dial 513-556-HELP (4357) or 866-397-3382 from your personal phone, select option 3. Or, dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
Need help?
If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.
- Submit a ticket.
- Or call us.
- From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
- From a university phone on campus, dial 6-HELP (4357); select option 2.
Featured image at top: Andrew Highley/UC Marketing + Brand
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