![Closeup of male hand dialing a phone number making a business or personal phone call.](https://www.uc.edu/news/articles/2024/07/n21262244/jcr:content/image.img.cq5dam.thumbnail.500.500.jpg/1720552805255.jpg)
Overnight phone and voicemail maintenance planned before start of fall semester
The University of Cincinnati's Digital Technology Solutions will move phone and voicemail systems to upgraded on-premises infrastructure in the data center prior to the start of fall semester.
The migrations will occur during off-peak hours when use is at its lowest — overnight Sunday into early Monday morning (12-7 a.m.) on July 15, 22 and 29 and Aug. 5.
No interruptions to phone or voicemail service are planned or expected as part of the scheduled migrations.
Phone & voicemail migration schedule
- Monday, July 15: Expressways that support remote phones and Jabber. (E.g. UC-owned phones used to answer calls from an off-campus location)
- Monday, July 22: UC voicemail system.
- Monday, July 29: Call manager servers. (E.g. Desk phone lines)
- Monday, August 5: Call center servers (E.g. On-campus call centers including the IT Service Desk and Enrollment Services)
Need help?
If you experience any issues following these necessary maintenance windows, please contact the IT Service Desk
- Submit a ticket.
- Or call the IT Service Desk.
- From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
- From a university phone on campus, dial 6-HELP (4357); select option 2.
Related Stories
Building potential
July 16, 2024
Unexpected advice led to a new area of interest and growth for Andrew Matthews, leading him to the University of Cincinnati’s College of Engineering and Applied Science, construction management and cooperative education experiences at Turner Construction.
Students organize to shake up Parkinson's care model
July 15, 2024
![The Parkinson's Experience Podcast logo](/content/dam/refresh/uc-news/news-icons/dark/parkinsons-experience.png)
University of Cincinnati student and Parkinson's Together founder Mallika Desai joined the Parkinson's Experience Podcast to discuss the nonprofit's origins and multidisciplinary mission to meet the needs of patients in their community.
Immersed in learning
July 15, 2024
The UC College of Nursing is transforming curriculum into immersive virtual reality experiences, providing students with more engaging, hands-on, and equitable learning.
UC computer science engineer works to improve AI explainability
July 12, 2024
Inspired by the desire to improve and advance the world of artificial intelligence, Nkechi Jennifer Akinwale has taken advantage of every available opportunity at the University of Cincinnati. Along with a dedication to her field, Akinwale has a deep-rooted dedication to the mentorship of young girls in STEM. She has mentored numerous undergraduate and K-12 students in various programs to share her knowledge and experience as a PhD student. Recently, she was named Graduate Student Engineer of the Month by the College of Engineering and Applied Science.
UC faculty to lead students behind the scenes for Blink 2024
July 11, 2024
UC faculty Jenny Ustick will lead students in Intro to Public Art course, helping international muralists do their magic for the nation’s largest public light and art event, Blink Cincinnati 2024.
Giving back to female Bearcats athletes provides purpose for Edward and Nina Paul
July 11, 2024
As a Cincinnati native and University of Cincinnati alumni, Edward Paul, BA ’72, has always been a Bearcats fan. His family’s love of UC runs deep and Edward’s earliest memories include going to basketball and football games with his dad.
UC student aims to make AI more explainable, trustworthy
July 11, 2024
Artificial intelligence systems have quickly advanced and can answer just about any question, but how they come to their decisions often isn't understood, even by the people who create the AI. Lynn Pickering, a University of Cincinnati alumna who is working on her PhD at UC, wants to make sure AI is used safely and responsibly. She wants people to be able to review how AI models come to their answers and ensure humans have opportunities to make final decisions, not the machines.
UC students: Enroll now for CCM's fall 2024 arts electives
July 10, 2024
UC’s College-Conservatory of Music (CCM) offers dozens of different general studies and arts elective courses in fall 2024. These credit-granting courses are open to all UC students and cover a wide range of topics including dance, movies and media, music and theatre arts!
UC welcomes its newest Bearcats
July 10, 2024
![Fox 19 News logo](/content/dam/refresh/uc-news/news-icons/dark/wxix-dark.png)
More than 7,500 new students with their families visit the University of Cincinnati between May and mid-July to get a campus tour, meet with faculty, staff and students from various colleges and hear more about college life. Fox 19 spoke with these new Bearcats and their families for a segment on new student orientation.
UC biologist documents ecological disaster one bird at a time
July 10, 2024
UC ornithologist Ronald Canterbury has been banding birds for more than 35 years. His research is helping to document the decline of species in the United States.