Catalyst upgrade set for later this month

Catalyst, the university’s student information system, will be unavailable from 5 p.m., Friday, Oct. 25, until 8 a.m., Sunday, Oct. 27, during a planned system upgrade. The upgrade will improve student information system performance, reliability, and security.

UC Digital Technology Solutions will upgrade the Catalyst student information system during a planned maintenance period that begins at 5 p.m., Friday, Oct. 25.

The system will not be accessible to students (or their parents/families), faculty, or staff members until the upgrade window ends at 8 a.m., Sunday, Oct. 27. 

We recommend you complete any university-related business that requires you to login to Catalyst (https://catalyst.uc.edu) before 5 p.m., Thursday, Oct. 24.

Here’s a list of common tasks that will not be available until access is restored at 8 a.m., Sunday, Oct. 27:

• Update grades.
• Submit transcript requests, grade replacements, etc.
• Pay university-related bills.
• Or complete regular Catalyst business processes.

We also recommend you clear your web browser cache and update any bookmarked links to Catalyst the first time you login after the upgrade.

Preferred browsers for Catalyst are Chrome, Edge, and Firefox. We’ve included links to how-to articles for each browser below.

• How to clear web browser cache in Chrome, Edge, and Firefox. 
• How to manage bookmarks in Chrome, Edge, and Firefox.

Please contact the IT Service Desk if you experience any Catalyst issues following this necessary upgrade.

• Submit a ticket. 
• Or call us.
  • Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone.
  • Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.