About Digital Technology Solutions

Digital Technology Solutions (DTS) is the university’s central technology services and solutions organization.

​​​​​​​We deliver and support the central technology services that students, faculty, and staff depend on to teach, learn, and conduct university business. Working together, we are building a strong foundation for the university’s digital transformation.

Lead with digital technology solutions to make possible the Next Lives Here strategic direction, and support our students, faculty, and staff in achieving their teaching, learning, research, and service objectives by:

Innovation

• Working collaboratively as technology leaders to deliver innovative and effective services that exceed the evolving business goals of the university community 
• Continually assessing and improving our service offerings to reflect advancement in technology

Inclusion

• Building a core team of dedicated, service-oriented technology professionals who work collaboratively, in partnership with the university community 
• Being committed to an open, productive, and inclusive culture within IT that builds upon diverse strengths of all team members and creates an environment of mutual respect

Impact

• Providing accessible technology solutions and services with effective, responsive, and reliable IT infrastructure and support 
• Developing future professionals by empowering students, faculty, and staff

As technology leaders, DTS transparently collaborates, engages, and empowers our community to deliver innovative, inclusive, and impactful services and solutions to advance knowledge and transform the world.

• Innovation 
• Inclusion
• Impact
• Accountability
• Integrity
• Collaboration
• Service
• Respect
• Growth

DTS departments work together to sustain technology resources and support students, faculty, staff, visitors, and other members the University of Cincinnati community.

Academic Technology’s main goal is to provide robust and balanced IT support across the entirety of the University of Cincinnati. We aim to ensure a consistent and reliable experience for everyone within our academic community. 

As the front line of support, we proudly serve the core customers of UC – students, faculty, and staff. Our role extends beyond the traditional realms of research, administration, and classroom computing; we actively engage in outreach computing, strengthening our connection with the wider academic community. 

In our pursuit of excellence, we are dedicated to supporting the diverse needs of UC through coordinated efforts with other DTS units. Together, we navigate the ever-evolving landscape of technology, always at the forefront of innovation.  

Join us as we transcend boundaries and embrace the limitless possibilities that digital innovation brings to the future of education. 

Business Enterprise Systems & Technologies is laser focused on supporting and innovating the university’s core enterprise applications. We ensure system stability and availability, while managing maintenance and growth. In collaboration with our stakeholders and business partners, we are committed to utilizing leading practices to provide effective, innovative solutions, and creating efficiencies.

Core areas of focus include:

• UCFlex (SAP Finance, Human Capital Management, SAP Budgeting & Planning)
• Catalyst (Oracle PeopleSoft Campus Solutions)
• AiM ReADY & GO – Core Facilities Management (Asset Works)
• SAP SuccessFactors

Enterprise Infrastructure Technology Services (EITS) is the heartbeat of DTS. Behind-the-scenes networking, Data Center, and WebOps enable all of IT to work across our campus. EITS is responsible for keeping the critical IT operational services functioning, and with current state-of-the-art technology, is paramount in moving the university forward. We also assist our partners across campus through ticket resolution, user application support across various platforms, end user device management. Our key goal is to be prepared to meet the expectations for our students, faculty, and staff for access to all UC resources.

Core areas of focus include:

• Enterprise Server, Hosting and Storage
• Network Operations, VoIP, Dial-tone
• Telecommunications Infrastructure
• Data Center Infrastructure
• Cabling and Telephony
• Collaboration Services
• Configuration Management
• IT Service Desk
• Application Support
• Endpoint Support

The Office of Information Security collaborates with and serves the UC community by enabling protection of information assets and supporting the academic and research objectives of the university. We lead, develop, and maintain an enterprise information security program designed to ensure the confidentiality, integrity, and availability through best practices and continuous partner engagement. 

Core areas of focus include:

• Security Governance and Regulatory Compliance
• Security Operations, Services, and Technology
• Incident Response, Digital Forensics, and eDiscovery
• Vulnerability Management and Red Team Operations
• Identity and Directory management
• Authentication and Access management
• Technology Risk Management, Security Reviews, Policies & Standards
• SOC 2.0

Strategic Business Services takes pride in collaborating with each area of DTS to assist with business and strategic planning needs. We are a central support of the organization and work to connect DTS with our customers, internal departments, and vendors to keep our operations functioning efficiently. 

Core areas of focus include:

• Financial Services (Billing, Procurement, Budget Management, Vendor Relations, Contract Review & Negotiations
• Human Resources
• Communications
• Project Management
• Administrative Support

IDEAS is a cross functional team that spans development, operations, accessibility, quality assurance and security to manage and deliver a portfolio of strategic enterprise level accessible solutions for the university community leveraging agile best practices. IDEAS focuses on developing, integrating, and managing solutions and services to deliver on the promise of Digital Transformation.

Core areas of focus include:

• Accessibility
• Database Development
• DevOps Engineering, Cloud Apps & Integration Services
• Quality Assurance & Release Management
• Scrum Management
• Experience Assurance Engineering
• Software / Application Development
• UI/UX
• Enterprise Data, Analytics, & Reporting